Privacy Policy

Scope and who is responsible

This Privacy Policy applies to Screensie's public website, account portal, applications, agents, installers, remote-control service, Technician Command Center, subscriptions, and related support. “Screensie,” “we,” “us,” and “our” refer to Screensie, the online business responsible for the Screensie service.

If an employer, support provider, managed-service provider, or other organization deploys Screensie to a computer, that organization may separately determine how it uses personal information. Its own privacy notices and policies also apply. Ask that organization about its practices.

Information we collect

Account and identity information

Name, email address, account and organization identifiers, role, authentication state, password verifier, two-factor enrollment state, recovery data, preferences, support communications, and records of account changes.

Device and connection information

PCIDs, device names, platform, architecture, application version, stable installation identifiers, network endpoint information needed for rendezvous, capabilities, online status, group and seat assignments, last-seen time, connection attempts, session timestamps, transport negotiation, latency, error conditions, and security events.

Subscription and transaction information

Plan type, quantity, billing state, subscription and payer references supplied by the payment processor, renewal or end dates, cancellation state, and transaction-related audit records. We do not need to receive or store your full payment-card number.

Website and application data

IP address, browser or app type, operating system, requested pages or API endpoints, timestamps, language, coarse network information, cookies or local-storage values required for sign-in and preferences, crash or diagnostic information, and rate-limit or abuse signals.

Information from other users

An account owner or administrator may add your email, assign a role, name or group a device, or record authorized activity involving a device you use.

Remote-session content

Screen images, keyboard and mouse input, clipboard, chat, files, audio, annotations, and technician-command payloads may be processed in memory by the participating devices to provide the session. Current supported channels use authenticated encryption, and compatible native endpoints can negotiate additional endpoint-to-endpoint encryption. A connection may expose whatever the remote user can see or access on the controlled computer.

Screensie does not intentionally use remote-session content for advertising or sell it. The service is not designed to retain ordinary live screen or input payloads on the Screensie control server. Content may nevertheless be retained on participating computers when a user initiates a recording, saves chat, transfers or downloads a file, creates a screenshot, keeps diagnostic output, or when operating-system crash data captures process memory. Users are responsible for consent and lawful handling of that content.

How we use information

• create and secure accounts, authenticate users and devices, and support two-factor authentication;
• register devices, maintain saved computers and groups, display presence, and coordinate authorized peer connections;
• provide remote control, Quick Links, file transfer, Command Center operations, audit history, and support;
• assign and enforce free allowances, outbound seats, plan entitlements, subscription status, and account roles;
• process and reconcile purchases, renewals, cancellations, disputes, and accounting records;
• detect fraud, unauthorized access, replay or downgrade attempts, abuse, excessive traffic, malware, and violations of the Terms;
• diagnose errors, maintain reliability, measure performance, improve features, and develop new applications;
• communicate security, service, legal, billing, and support information; and
• comply with law, enforce agreements, protect users, and establish or defend legal claims.

We do not sell remote-session content or build advertising profiles from the computers you control.

Legal bases where required

Where data-protection law requires a legal basis, we rely on performance of a contract to provide the requested Service; legitimate interests in securing, operating, improving, and preventing abuse of the Service; compliance with legal obligations; protection of users and systems; and consent where required for a specific optional activity. You may withdraw consent for future processing where consent is the basis, without affecting prior lawful processing.

When information is shared

We may disclose appropriate information to:

• hosting, infrastructure, email, security, analytics, support, and other processors that operate the Service under contractual duties;
• payment providers for checkout, recurring billing, cancellation, disputes, fraud review, and compliance;
• account owners or administrators who manage the organization, users, devices, roles, audit history, and seats;
• a buyer, investor, lender, adviser, or successor involved in a proposed or completed financing, merger, reorganization, or asset transfer, subject to appropriate safeguards;
• courts, regulators, law-enforcement authorities, emergency services, affected providers, or users when required by law or reasonably necessary to address fraud, unauthorized access, malware, threats, abuse, safety, or legal claims; and
• another party when you direct us or provide valid consent.

We do not sell personal information for money. If future practices constitute “sale,” “sharing,” or targeted advertising under an applicable privacy law, this policy and required choices will be updated before that practice begins.

Payments and PayPal

PayPal handles payment credentials and checkout under its own terms and privacy policy. Screensie receives identifiers and status information needed to create entitlements, show subscriptions, reconcile billing, process cancellation requests, prevent fraud, and keep accounting records. Do not send full card numbers, bank credentials, or PayPal passwords to Screensie support.

Retention and deletion

We retain information only as long as reasonably necessary for the purposes described here, including while an account or subscription is active and afterward for security, fraud prevention, support, backup cycling, accounting, tax, dispute, and legal requirements. Different categories have different lifetimes. Security and transaction records may be retained after account deletion when necessary to prevent repeat abuse, honor a permanent ban, prove payment or cancellation, or comply with law.

Deleting an account does not automatically delete information held independently by another user, organization, controlled computer, payment provider, backup provider, or legal authority. When deletion is appropriate, data may remain in restricted backups until those backups rotate out.

Security safeguards

Safeguards include access controls, credential hashing, transport encryption, authenticated session controls, rate and resource limits, restricted administrative operations, metadata-focused audit records, direct-session policies, and monitoring for suspicious authentication or transport behavior. Security measures evolve and no system is guaranteed to be completely secure.

Protect account passwords, authenticator secrets, recovery codes, PCIDs, device passwords, assignment tokens, and Quick Links. Keep software current, restrict administrator privileges, and report suspected compromise promptly. Never provide connection details to someone who contacted you unexpectedly.

Your choices and privacy rights

Depending on your account and location, you may:

• review or update account details and security settings;
• enable or disable available two-factor authentication;
• remove saved computers, groups, users, assignments, or Quick Links;
• change a device password, stop incoming access, sign out, or uninstall the client;
• cancel individual subscriptions and stop future renewal;
• permanently delete an owner account and its account-owned data from the signed-in Settings page, as described in the Data Deletion Instructions;
• request access, correction, deletion, restriction, portability, or objection where applicable; and
• appeal a denied privacy request or complain to an appropriate data-protection regulator.

Requests may require identity and authority verification. We may deny or limit a request where permitted by law, including to protect another person, preserve security evidence, or comply with recordkeeping duties. Authorized agents must provide proof of authority.

Browser controls can clear cookies or local storage, but removing storage required for authentication may sign you out or prevent features from working. Screensie does not currently respond to browser “Do Not Track” signals as a universal legal standard has not been adopted.

Children

Screensie is intended for adults and organizations, not for children to create accounts or independently authorize remote access. We do not knowingly collect personal information directly from a child under 13. If you believe a child provided account information without appropriate authorization, contact us so it can be investigated and deleted where required.

International use and transfers

Screensie infrastructure and providers may process information in the United States and other countries where privacy laws differ. Where required, we use recognized safeguards for cross-border transfers. Users are responsible for ensuring their remote-support activities comply with local employment, monitoring, privacy, recording, consumer-protection, export, and data-localization laws.

Changes, questions, and complaints

We may update this policy as the Service, providers, or law changes. The revised policy will display a new date, and material changes will receive additional notice when required.

Screensie is an online-only business. For privacy questions, requests, complaints, or security reports, contact support@screensie.com. Security reports should be sent privately and should not include live passwords, Quick Links, session content, or unnecessary personal information.