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Remote Support
Remote support is authorized assistance provided to a computer over a network connection.
Practical remote support guides and troubleshooting.
What should I confirm before connecting?
Confirm the target computer, the user's permission and the task you are helping with. Check that the required software is installed and online. Keep authentication details private and use the connection method described in the relevant setup guide.
What should I check before making a remote change?
Consider whether a restart, network change or service change could end the connection. Save the user's work and agree on a recovery path before making an interrupting change. Verify the original task afterwards and end access when support is complete.
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