Canonical: https://screensie.com/ Try Screensie remote support for Windows and Linux. Connect, diagnose, transfer files, and manage PCs without per-endpoint fees. Free to start. # Screensie remote support Screensie is Windows and Linux remote support for IT teams, MSPs, and repair shops. **$10/month for two PCs you connect from.** Unlimited customer PCs. No per-endpoint fees. [See plans](https://screensie.com/#screensie-pricing) [Download for Windows](https://screensie.com/downloads/windows/screensieinstaller.exe) [Download RMM Manager For subscribers](https://screensie.com/portal#manager-download) [Download for Linux](https://screensie.com/linux-install) Free to start. No credit card. Windows 7–11 + Linux. [Make your first connection](https://screensie.com/#screensie-start) [![Screensie Client demo. PCID 000000000 and password 00000000 are not usable credentials.](https://screensie.com/assets/marketing/screensie-client-demo.webp)](https://screensie.com/#screensie-product) [Watch Screensie in action 60 seconds](https://screensie.com/#screensie-product) Windows + Linux Authenticated, encrypted sessions No per-endpoint charge [Meet your toolkit](https://screensie.com/#screensie-product) ## Screensie in action Connect to a desktop, investigate a problem, and keep your computers in view. One connected toolkit. ![Screensie Remote Control with desktop and session tools](https://screensie.com/assets/marketing/remote-control.webp) Remote Control, Command Center and Screensie Manager. The animated demonstration uses fictional computers and connection details. ### Work on their desktop Mouse and keyboard control, file transfer, chat, and on-screen annotations. Connect by PCID, saved computer, or Quick Link. [Set up your first connection](https://screensie.com/#screensie-start) ### Find the cause Health findings, searchable processes, sortable services, and system evidence in a dedicated Command Center. [See Command Center](https://screensie.com/#screensie-product) ### Keep the wider view Fleet views, resource alerts, reviewed operations, Jobs, and timed screenshots in Screensie Manager. Included with every active subscription. [Explore Manager](https://screensie.com/#screensie-manager) Available tools depend on the computer's operating system, permissions, and installed version. ### Try a session on your own connection - Check mouse and keyboard response, transfer a file, and adjust session quality on the PCs you actually support. - Screen, input and file traffic stay on authenticated encrypted channels. You do not need to turn off protection to test performance. - Start on Free before subscribing. Hardware, network conditions and desktop permissions affect the result. [Set up a test connection](https://screensie.com/#screensie-start) ## Why we built Screensie After years working in tech support, we wanted more than a way to access a screen. We wanted tools directed at helping: understanding the problem, finding the cause, and getting the person back to work. That is why remote control, Command Center diagnostics, file transfer, and Manager belong together. And why you pay for the computers you work from, not every customer's PC you help. [Talk to Screensie support](mailto:support@screensie.com) ### A good fit for hands-on support Independent technicians, repair shops, and small IT teams working across customer PCs, office desktops, and older Windows machines. ### Check your requirements first The downloads here are for Windows and Linux. If you need native macOS or mobile apps, or guaranteed unattended access to a locked Wayland desktop, Screensie is not the right fit for that requirement today. Try your actual computers on Free before subscribing. [Read the Wayland access limitations](https://screensie.com/wayland-setup) or [follow the first-connection guide](https://screensie.com/getting-started). ## Your first connection Install Screensie on both computers. On your own PC, enter the remote PC’s PCID and authorized connection password, then choose Connect. The steps below cover accounts, installation and saved access. [Open the walkthrough on its own page](https://screensie.com/getting-started) ### Create your account On your own computer, create a Screensie account. You will use it in the website, Screensie Client, and Manager. The Free plan lets you test your first connection. 1. Select **Create an account** on the Screensie home page. 2. Enter your name, email, and an account password. Follow the verification instructions shown after registration. 3. Keep your account password private. It is different from the remote PC's connection password. ### Install on the remote PC On the computer receiving support, download the package for its operating system. Run the installer and approve the operating system's installation prompt. 1. For Windows, run **screensieinstaller.exe**. 2. The normal Windows installation includes remote access and **Command Center administration**. 3. Open **Advanced options** only if you need a different installation path, account email/group, or a static device password. You may also exclude Command Center there if you do not need its administration tools. 4. Finish the installation and open Screensie. **Installing on Linux instead?** [Open guided Linux installation](https://screensie.com/linux-install) for Ubuntu/Debian on Intel or AMD 64-bit PCs. Paste the provided command into Terminal. Setup installs dependencies and asks **Advanced installation options? \[y/N\]**. Choose y to enter an optional account email, group, and hidden static device password. Open Screensie from the application menu as your normal desktop user. On Wayland, approve sharing and input on the first connection. Follow the [Wayland screenshot walkthrough](https://screensie.com/wayland-setup) and test access before leaving the PC unattended. The separate Manager dashboard app is not needed on every remote PC. Monitoring is included with the regular Screensie installation. ### Set the remote PC's access On the computer receiving support, choose a rotating password for a support visit or a private password for repeat access. [![Share access in the real Client, with an unusable all-zero demo PCID and password](https://screensie.com/assets/marketing/screensie-client-demo.webp)](https://screensie.com/assets/marketing/screensie-client-demo.webp) Demo only. These all-zero details cannot connect. **For an attended support visit:** use **Share access** to find the PCID and rotating password. Give them only to the person you trust to help, or use **Create quick link**. **For repeat access:** open the Client's Settings, select **Use static support password**, enter a strong **Static support password**, and select **Save settings**. You can also set it during Windows installation under Advanced options. [See the Settings screen](https://screensie.com/assets/marketing/screensie-client-settings-demo.webp) A private/static password is not the random password displayed for sharing. Do not put it in screenshots or public messages. Keep it in a password manager and use it only for authorized connections. Confirm the PC is online and incoming access is enabled. It must remain powered on, connected, and have the required desktop permissions. ### Set up your own PC 1. Download and install Screensie on your own PC, then open it. 2. Select **Sign in** and use your Screensie account. 3. If you have a subscription, check the outbound seat assignment in your account dashboard. Seats belong to computers you connect from, not each remote PC. You do not have to sign every customer's PC into your own account just to connect by PCID and an authorized connection password. Never install remote-access software or share access because an unexpected caller says your bank account or computer is in danger. ### Save the remote computer On your own computer, open Screensie Client to add the remote PC to your list. [![The actual Add PC form with demo name, all-zero PCID, an empty saved-password field, and group selection](https://screensie.com/assets/marketing/screensie-client-add-pc-demo.webp)](https://screensie.com/assets/marketing/screensie-client-add-pc-demo.webp) Add PC, with demo details only. 1. Open the computer-list view and select **PC** to open **Add PC**. 2. Enter a recognizable **Name** and the remote computer's **PCID**. 3. Enter its authorized connection password in **Saved connection password**. For repeat access, use the private password configured on that remote PC. 4. Choose a **Group**, add any useful details, and select **Add PC**. You can also skip saving: enter the remote PCID and password under **Control remote PC** for a direct connection. A rotating password may change. Saving an old rotating password does not turn it into a permanent credential. ### Open a support session From Screensie Client on your own computer, choose Remote Control or Command Center for the saved PC. **Remote Control:** open the saved PC to start a remote session, or use **Connect** with its PCID and password. Complete any access or operating-system permission prompts. **Command Center:** open the saved computer's menu and choose **Command Center**. Start with Diagnose, then follow findings into tools such as Processes, Services, or the file browser. The remote installation must include Command Center and grant the requested access. **If the first connection does not work** Check that the PC is online, the installed versions are current, and you entered that PC's connection password rather than your account password. On Wayland, approve sharing and input on the remote desktop first. See the [Wayland setup walkthrough](https://screensie.com/wayland-setup). A sleeping or locked-down PC is not the same as an available session. For Command Center, check that its administration component was not excluded during installation. Contact [support@screensie.com](mailto:support@screensie.com) with the error and version numbers, never passwords. [Look at Command Center](https://screensie.com/assets/marketing/screensie-technician-diagnose-current.webp) ### Open Screensie Manager Use Manager on your management computer. Every active subscription includes access automatically. 1. Sign in to your Screensie website dashboard with an actively subscribed account. 2. Open **Manager**, or download its separate app from the signed-in dashboard. 3. Use your existing computer list and groups. Current supported agents send monitoring reports through the normal Screensie installation. 4. Use Overview, Fleet explorer, and Jobs to review devices and operations. Open Visual Wall for the thumbnail view. Screenshots follow each PC's capability, configured interval, and operating-system permissions. A PC marked as awaiting a report has not yet supplied current monitoring data. Check its online state and installed version instead of assuming it is healthy. [Explore Manager](https://screensie.com/#screensie-manager) [![Wayland Remote Desktop permission dialog](https://screensie.com/assets/marketing/wayland-remote-desktop-permission.png) ### Wayland first connection Approve screen sharing and input before leaving a Linux PC unattended. See the actual permission screen and test remembered access. Open the walkthrough](https://screensie.com/wayland-setup) ## Screensie Manager Understand your fleet. Review the work. Follow the results. Start with the new Overview, then explore account-wide inventory with tables, cards, and a health grid. Review operations before submitting them and follow approvals, progress, and results in Jobs. Open remote support directly inside the installed Manager. Timed screenshots are available on supported PCs. They are periodic snapshots, not a live video wall, and follow the host's permissions. **Every active Screensie subscription includes Manager automatically.** No separate activation. No per-endpoint charge. Open Manager or download its separate Windows or Linux app from your signed-in dashboard. Monitoring comes with the standard Screensie installation; the Manager dashboard app is only for the computers you manage from. [![Screensie Manager Overview with resource alerts, monitoring coverage, and a priority queue](https://screensie.com/assets/marketing/screensie-manager-demo.webp)](https://screensie.com/assets/marketing/screensie-manager-demo.webp) [Watch Manager in action](https://screensie.com/#screensie-product) ## Security and access Encrypted connections, explicit access permissions, and controls on the remote computer. ### Authenticated encryption Current supported clients protect screen, input, file, chat, and technician traffic through authenticated encrypted channels. ### Access you choose Use rotating passwords, private unattended-access credentials, or a temporary Quick Link. Share access only with someone you trust. ### Local control matters Supported hosts show the active session and provide local stop controls. Operating-system permissions, including Wayland sharing approval, still apply. **Unexpected support call? Do not share access.** Screensie never cold-calls asking for your PCID, password, payment, or remote access. Contact the organization yourself using a trusted contact method. [Privacy policy](https://screensie.com/privacy.html) ### Reach support directly Questions about setup, billing, or a problem on a specific PC? [support@screensie.com](mailto:support@screensie.com) [Browse the support guides](https://screensie.com/knowledge-base/) ### Know how your data is used Read what Screensie collects and how account deletion works before creating an account. [Privacy policy](https://screensie.com/privacy.html) [Data deletion](https://screensie.com/data-deletion.html) ### Leave without a sales call Cancel future subscription renewal from your account dashboard. No support ticket or retention call required. [Read the billing terms](https://screensie.com/terms.html#billing) ## Plans and pricing Each subscription unit licenses two computers you connect from. No per-endpoint charge for the PCs you support. Free **$0** forever For the occasional helping hand. - 1 hour of use per server day - Up to 10 saved computers - 1 active outbound connection - Remote control and core support tools - No credit card required [Download for Windows](https://screensie.com/downloads/windows/screensieinstaller.exe) [Download for Linux](https://screensie.com/linux-install) Pro - Monthly Recommended **$10** for 2 support PCs each month For technicians who want flexible billing. Your work PC and laptop, covered by one unit. No annual commitment. - License 2 PCs you connect from - Unlimited remote-control time - Unlimited saved destination PCs - Windows + Linux Command Center - Screensie Manager included - Cancel future renewal yourself Pro - Yearly Save $20 per unit **$100** for 2 support PCs each year For technicians ready to pay yearly. The same two-PC coverage for $8.33/month equivalent, billed $100 yearly. - License 2 PCs you connect from - Everything in the monthly plan - $20 less than 12 monthly payments - Unlimited destination PCs - Mix monthly and yearly subscriptions - Cancel future renewal yourself PayPal checkout. Cancel future renewal from your dashboard, with no support ticket or retention call. [Billing and refund terms](https://screensie.com/terms.html#billing). **Two support PCs. Ten customer PCs or a thousand. Still $10/month.**That is one monthly unit. Destination count does not change the price; outbound-device and simultaneous-session limits still apply. ### Compare the cost and the commitment | Plan | Price and billing | What to check | | --- | --- | --- | | Screensie Pro - Monthly | $10/month. Two PCs you connect from. | Unlimited destination PCs. Cancel future renewal in your dashboard. | | [ScreenConnect One](https://www.screenconnect.com/pricing) | $30/month equivalent, billed $360 annually. | One session and 10 unattended access agents. Other plans have different limits. | | [TeamViewer Remote](https://www.teamviewer.com/en-us/pricing/overview/) | Annual subscription. Check the price for your selected plan. | Published terms specify annual renewal and at least 28 days' notice to cancel. | USD, checked September 23, 2026. Plans are not feature-equivalent; check each provider's current features, limits, taxes and terms. The provider names link to the source pages. Prices in USD. A trial does not automatically become a paid subscription. If you do not choose a paid plan, your account continues on Free. **∞** ### Never pay for your client connections. One subscription unit licenses two outbound PCs. Paid plans include unlimited destination PCs, within outbound-device and simultaneous-session limits. [Compare the plans](https://screensie.com/#screensie-pricing) ## Common questions For help with your setup: [Contact support](mailto:support@screensie.com) **How many PCs does one subscription cover?** One monthly or yearly subscription unit licenses two outbound PCs. Both can make connections, including at the same time. Additional units add two more licenses each. Existing subscribers receive the same allowance without changing their billed quantity. Assign your outbound PCs on the Subscription page after signing in. **Do all my customers need a subscription?** No. Paid seats are for the computers you connect from, not each computer you support. Paid plans let you save unlimited destination PCs without individual endpoint charges. **Who is Screensie built for?** Independent technicians, computer repair shops, and small IT teams providing authorized support for Windows and Linux PCs. Screensie combines remote control, file transfer, diagnostics, and subscribed-account monitoring. Try the Free plan on your actual computers before subscribing. **When is Screensie not the right fit?** If your requirement is a native macOS or mobile app, or guaranteed unattended access to a locked Wayland desktop, the Windows and Linux downloads offered here do not meet that requirement. Tools vary by operating system and permissions. Read the [Wayland setup guide](https://screensie.com/wayland-setup) before relying on unattended Linux access. **What do I install, and where?** Install Screensie on the PC receiving support. Use the Screensie client or an available browser viewer to connect. Install the separate Manager app only on management computers, or open Manager from your signed-in dashboard. **Is Manager a separate subscription?** No. Every active Screensie subscription includes Manager automatically. It uses the PCs and groups already in your account, and its download is available after you sign in. **Can I connect when nobody is at the remote PC?** You can configure unattended access on supported hosts. The desktop must be available and the required operating-system permissions must be granted. Wayland screen sharing may require local approval; Screensie does not bypass that permission. Use the [Wayland setup walkthrough](https://screensie.com/wayland-setup) to approve the first connection and test remembered access. **Does it work on older Windows PCs and Linux?** Windows 7–11 and Linux packages are available. Features and permissions vary by system, desktop environment, and installed agent version. Try your actual computers with the Free plan before choosing a subscription. **Can I cancel without contacting support?** Yes. Manage your subscriptions and cancel future renewal directly from your signed-in account dashboard. ## Download Screensie Windows and Linux. Free to start. [Download for Windows](https://screensie.com/downloads/windows/screensieinstaller.exe) [Download for Linux](https://screensie.com/linux-install) **Compare** [TeamViewer alternative](https://screensie.com/teamviewer-alternative) [AnyDesk alternative](https://screensie.com/anydesk-alternative) [All comparisons](https://screensie.com/remote-support-alternatives) **Learn** [First connection](https://screensie.com/getting-started) [Wayland setup](https://screensie.com/wayland-setup) [IT Knowledge Base](https://screensie.com/knowledge-base/) [Windows support guides](https://screensie.com/windows-remote-support-guides) [Remote diagnostic tools](https://screensie.com/remote-pc-diagnostic-tools) [For repair shops](https://screensie.com/computer-repair-shop-remote-support) **Screensie** [Why we built Screensie](https://screensie.com/#screensie-about) [Contact support](mailto:support@screensie.com) [Terms of use](https://screensie.com/terms.html) [Privacy policy](https://screensie.com/privacy.html) [Data deletion](https://screensie.com/data-deletion.html) [![Screensie on Nick Launches](https://nicklaunches.com/badges/featured-dark.png)](https://nicklaunches.com/products/screensie/?utm_source=screensie.com&utm_medium=badge&utm_campaign=featured)