Canonical: https://screensie.com/computer-repair-shop-remote-support

Remote support built for computer repair shops. Keep every customer's PC organized without paying for every customer PC, and use Command Center without.

For independent technicians and repair shops


# Remote support built for *computer repair shops.*




Screensie is remote support software for repair shops that need to connect to customer PCs and diagnose problems between visits. Keep every customer's PC in your connection list without paying for every customer PC. License the shop computers that connect out, then organize customer devices into searchable groups for quick return visits.




[Create a Screensie account](https://screensie.com/)
[Download for Windows](https://screensie.com/downloads/windows/screensieinstaller.exe)




![A repair-shop laptop connected securely to a customer desktop](https://screensie.com/assets/marketing/remote-support-connected-devices-v2-700.webp)


 


**Customer PCs are free**
with an active outbound seat




**Background tools**
work without taking over the display




**Fast deployment**
custom batch installer and group assignment




**Quick Links**
temporary browser-based access


 


Built around the bench


## From first call to follow-up support.




**1. Get connected**
Use the current PCID and password, send a Quick Link, or deploy a customized silent installer.


## Related guides




- [Remote computer repair workflow](https://screensie.com/remote-computer-repair-software)
- [Inspect a customer PC’s processes](https://screensie.com/remote-process-manager)




**2. Organize the customer**
Create groups during installation, save device details, and search by PCID or display name.




**3. Diagnose quietly**
Open Command Center to inspect the PC without moving the customer's mouse or covering their work.




**4. Repair deliberately**
Use confirmed one-click actions for Windows repair, update repair, network reset, cleanup and printing.




**5. Take visual control**
Switch to full remote control only when the work actually requires the customer's desktop.




**6. Return later**
Keep unlimited saved endpoints and use static credentials only where the owner authorizes unattended access.


 


Technician Command Center


## Fix common problems without interrupting the customer.




Command Center uses authenticated, allow-listed operations and explicit confirmation for changes. Read-only inventory and repair results return directly to your technician window.




**Repair Windows**
Run DISM RestoreHealth and SFC /scannow as one ordered operation with progress and results.




**Network Reset**
Flush DNS, renew DHCP and reset Winsock with a warning that the connection may drop.




**Performance Check**
Capture CPU, RAM, disk and top-process data in one focused snapshot.




**Cleanup**
Clear temporary files older than 24 hours and the Recycle Bin while leaving recent and locked files alone.




**Services and software**
Restart Print Spooler, control Windows services and launch registered silent uninstallers.




**Confirmed consoles**
Run one time-limited CMD or PowerShell command and return bounded output to the technician.




**Hardware and Windows**
Review edition, build, install date, pending reboot, storage, displays, adapters, drivers and identifiers.




**Files, users and SQL**
Transfer files, manage local users, grant administrator access and run guarded Microsoft SQL queries.




**Repair and recovery**
Run CHKDSK, reset Windows Update or request a one-time Safe Mode with Networking reboot.


 


Mass rollout


## Put a PC in the right account and group during installation.




The Downloads page can build a complete batch file using the signed-in account email, a chosen group and a policy-compliant static password. The script downloads and verifies the current installer, installs silently and registers the PC.




- *✓***Group creation included**The destination group does not need to exist before rollout.
- *✓***Current release verification**The script validates the installer against the server release manifest.
- *✓***Rotating or static access**Use random rotating credentials or an authorized static device password.




### One shop PC can support a long customer list.




The seat belongs to the outbound workstation. Customer computers remain free to save and group, so the device list can reflect the business you actually run.


[Review pricing](https://screensie.com/#screensie-pricing)


 


All features included


## $10 monthly or $100 yearly for two outbound PCs.




No separate repair-shop edition and no higher-priced feature tier. Every active paid seat receives every currently available Screensie feature.




[Start with the Free plan](https://screensie.com/)
[Read the alternative guide](https://screensie.com/teamviewer-alternative)